Sussex Front Desk Agent

The Front Desk Agent ensures guest satisfaction through courteous interactions, prompt problem-solving, and effective communication. They are also responsible for maximizing room sales by converting potential clients into guests. The role involves managing all front desk operations, including guest check-in/out, reservations, telephones, and handling payments, in line with hotel policies.

Key Duties & Responsibilities:

- Adhere to hotel policies and procedures.
- Maximize revenue by converting inquiries into bookings.
- Accurately register guests and handle room assignments.
- Coordinate special requests.
- Operate front desk systems, process payments, and balance shift totals.
- Handle room reservations, respond to emails, and manage inventory.
- Maintain records, including guest registration and billing.
- Assist with housekeeping coordination and maintain positive working relationships.
- Perform basic maintenance tasks as needed.
- Ensure a clean and organized front and back office.
- Report guest complaints or security issues.
- Provide local area information and transportation details.




- Utilize the building management system to oversee our property-managed apartment complexes.
- Clean public areas as required.
- Cook and refill the breakfast buffet.
- Handle laundry duties.

Skills & Qualifications:

- Strong interpersonal and communication skills.
- Ability to sell and negotiate.
- Proficiency in English; knowledge of French is a plus.
- Basic maintenance skills.
- Ability to multitask.
- Eligibility to work in Canada.

Competencies:

- Customer Focus
- Teamwork
- Problem Solving
- Professionalism
- Reliability

Physical Requirements:

- Ability to stand for long periods and lift up to 25 pounds occasionally.

Job Types: Part time, Permanent

Pay: $15.90-$16.90 per hour

Benefits:

- Dental care
- Extended health care
- On-site parking
- RRSP match

Ability to commute/relocate:

- Sussex, NB E4E 1S8: reliably commute or plan to relocate before starting work (required)

Language:

- English (required)

Work Location: In person

📌 Front Desk Agent (Sussex)
🏢 Amsterdam Inn & Suites
📍 Sussex