Job Description

PBX is preparing to open a premium, members-only pickleball club in Toronto. We’re building a welcoming community where excellent play, thoughtful service and a beautifully maintained space belong together.

We’re looking for a dependable, personable senior associate to help establish that standard from day one. You notice what needs attention, make people feel welcome and follow through—whether you’re resolving a booking question, helping a colleague or tidying a shared space.

Working closely with the owner, you’ll take an active role at reception and throughout the club, helping daily operations run smoothly and setting a strong example for the team.

What you’ll do

- Welcome members and guests, provide club tours and help recent members feel comfortable.
- Assist with check-in, bookings, membership enquiries and cashless purchases, in person, by phone and by email.
- Handle routine concerns calmly and fairly, follow through on promised next steps and involve the owner when needed.
- Complete opening or closing procedures, maintain accurate records and communicate clear shift handovers.
- Help train colleagues, coordinate shift priorities and support consistent service.
- Keep reception, courts and shared amenities tidy, stocked and ready for use; identify and report safety or maintenance issues.
- Help with everyday upkeep, including collecting used towels, picking up litter from floors, restocking supplies and lightly wiping bathroom and shower surfaces using gloves and appropriate cleaning supplies. Deep cleaning and plumbing repairs are outside this role.

What you bring

- Relevant customer-facing experience in hospitality, retail, fitness, recreation or a similar setting.
- Experience taking responsibility for a shift, opening or closing a business, or helping train colleagues is a strong asset.
- Warm, clear communication and the judgment to handle concerns discreetly.
- Reliability, attention to detail and confidence working independently.




- Comfort learning booking and payment systems.
- A practical approach to teamwork, including helping keep the club clean and presentable.

Pickleball experience is welcome but not required. We value service skills, sound judgment and a willingness to learn.

Schedule and what we offer

Shifts fall between 6:30 a.m. and 10:30 p.m., seven days a week. Early-morning and weekend availability are valuable; you do not need to be available for every shift.

We offer paid training, on-site parking and the opportunity to help shape a new club alongside its owner. Your regular schedule, training dates and start date will be confirmed before you accept an offer, based on opening readiness.

Apply through Indeed with your résumé, availability and earliest possible start date.

Accommodations are available on request throughout recruitment. PBX uses AI tools to support application review; all hiring decisions are made by the owner.

Pay: From $22.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

- On-site parking

Application question(s):

- What days and times can you reliably work? Please indicate your availability for early mornings, evenings and weekends. Shifts may fall between 6:30 a.m. and 10:30 p.m.; you do not need to be available for every shift.
- Briefly describe a time you personally resolved a customer concern or took responsibility for keeping a busy shift running smoothly. What did you do, and what was the outcome? A few sentences are sufficient.
- Everyone on our team helps keep the club clean and welcoming. This includes collecting used towels, picking up ordinary litter, restocking supplies and doing light bathroom and shower wipe-downs using gloves and appropriate supplies. Deep cleaning and plumbing repairs are outside this role. Are you comfortable with these responsibilities?
- This position offers 35–40 hours per week starting at $22/hour, depending on relevant experience. Does this fit what you’re looking for, and what is your earliest available start date?

Work Location: In person

📌 Senior Front Desk & Member Services Associate (York)
🏢 PBX Pickleball Club
📍 York