E-Commerce Customer Service Representative-

We are looking for an E-Commerce Customer Service Representative to join a growing fashion brand. This role is ideal for someone who enjoys a fast-paced environment and has a strong customer-first mindset.

Responsibilities:

- Respond to customer inquiries by email , phone, social media platforms
- Assist customers with online orders, returns, exchanges, and product questions.
- Follow up on orders, shipments, and delivery issues.
- Resolve customer concerns professionally and efficiently.
- Coordinate with the warehouse and internal teams to ensure a smooth customer experience.
- Maintain accurate customer and order information in the system.
- Support day-to-day e-commerce operations as needed.

Qualifications:

- 1–3 years of customer service or e-commerce experience.
- Robust communication and problem-solving skills.
- Excellent attention to detail and organization.
- Comfortable working with e-commerce platforms and order management systems.
- Experience in fashion, retail, or Shopify is an asset.
- Bilingual French/English is an asset.

Work Location: In person

📌 Ecommerce customer Service ( Fashion) (Montreal)
🏢 Recrutement Prestige
📍 Montreal