Company Intro:

At Officetrax, we simplify the complex world of facility management with cutting-edge software solutions trusted by businesses across North America. Our platform helps companies streamline work orders, manage assets, and strengthen vendor performance — all from one centralized, intuitive hub.

Our mission is simple: reduce downtime, boost efficiency, and give organizations the visibility and control they need to succeed. From retail and hospitality to healthcare and commercial real estate, Officetrax connects internal teams, service providers, and vendors in real time, providing visibility, control, and measurable results.

Guided by our values – People First, Integrity, Innovation, and Collaboration – we’re building not just smarter software, but a stronger culture where every team member has the opportunity to grow, make an impact, and shape the future of facilities management.

As we continue to grow, we’re looking for a motivated Account Representative who is passionate about building strong customer relationships, supporting client success, and helping organizations maximize the value of the Officetrax platform.

What you'll do:

As an Account Representative, you will be a key point of contact for customers, helping ensure they receive exceptional service and support throughout their experience with Officetrax.

- Build positive relationships with customers and provide outstanding service.
- Assist customers with platform questions and account-related requests.
- Assist with onboarding new customers, including coordination of setup, training sessions, and early adoption support.
- Collaborate with technical support, product, and implementation teams to resolve client issues and ensure timely solutions.
- Assist customers with platform navigation and usage.




- Ensure customer requests are addressed promptly and professionally.
- Maintain accurate customer records and account information.
- Ensure customers are successfully utilizing the Officetrax platform by providing guidance, support, and proactive check-ins.
- Support customer retention through proactive communication and follow-up.
- Provide customer insights and feedback to internal teams to support product improvements and service enhancements.

What we’re looking for:

- 1-3 years of experience in customer service, account coordination, customer support, sales support or a related role.
- Experience working with SaaS software, technical products, or technology based solutions is strongly preferred
- Ability to manage multiple tasks and follow through on commitments.
- Experience working with CRM system, ticketing system, or custom management platforms.
- Ability to work collaboratively with internal teams and customers.
- Customer-focused mindset with a commitment to delivering excellent service.
- Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with customers by phone, email and virtual meetings.
- Excellent organizational skills and attention to details.

Nice to have:

- Experience coordinating onboarding, training, or customer support activities.
- Experience working with CMMS, Enterprise Asset Management (EAM), or facilities management platforms.




- Familiarity with customer success metrics such as adoption, retention, and expansion.
- Bilingual abilities (English/French or additional languages).

What We Offer:

As a team member at Officetrax, you’ll enjoy:

- Competitive salary and comprehensive benefits package.
- Flexible working hours and hybrid work options.
- Paid vacation and personal development days.
- A collaborative, inclusive, and people-first culture where your ideas and contributions matter.
- Opportunities for learning, growth, and career advancement within a growing company

Location:

This position follows a hybrid schedule, with 2 days in the Brampton office and 3 days remote.

Contact/application information:

If you’re passionate about building relationships, helping customers succeed, and working with innovative technology, we’d love to hear from you.

Please submit your resume and a brief cover letter outlining your interest in the role and how your experience aligns with our needs. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Pay: $40,000.00-$60,000.00 per year

Benefits:

- Extended health care
- On-site parking
- Paid time off

Application question(s):

- This position follows a hybrid schedule requiring 1-2 days per week in our Brampton office. Are you able to reliably commute to our Brampton office for the required in-office days?
- How many years of experience do you have in a customer-facing role involving customer service, account management, client success or technical support?
- Please briefly describe your experience support customers with software, technology, or another technical product/service

Work Location: Hybrid remote in Brampton, ON

📌 Account Representative - Client Success & Technical Support (Brampton)
🏢 CORE 7 TECHNOLOGIES
📍 Brampton