Our client, a leader in the office equipment and technology solutions industry, is seeking a skilled IT Support Help Desk Specialist to join their growing team. In this role, you’ll provide both remote and onsite technical support to a diverse business client base—helping them resolve complex technology challenges, implement innovative IT solutions, and maintain reliable systems.

You’ll be part of a highly skilled, customer-focused team that delivers professional, dependable IT services across Western Canada. This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, variety, and building strong client relationships. Ideal candidate will be Tier 2 Support.

NOTE: This is a work from home from home role that does require a vehicle for onsite client support.

Responsibilities:

● Provide both remote and onsite technical support to small and medium-sized business clients.

● Install, configure, and troubleshoot desktop and server environments (Windows, MacOS), mobile devices (iOS, Android), and network equipment (routers, switches, access points, firewalls, VOIP).

● Manage incoming service tickets and client communications through the service desk.

● Support and manage IT projects, including scoping, planning, and delivery of solutions.

● Configure and maintain Microsoft 365, Active Directory (on-premise and Azure AD), and domain environments.

● Perform technical alignment reviews, document activities accurately, and recommend improvements.

● Liaise with third-party vendors to coordinate hardware and software issue resolution.

● Collaborate with internal teams for escalations and project support.





● Identify recurring issues and contribute to process or system improvements.

● Promote user adoption of IT best practices through mentoring and training.

Requirements:

● Post-secondary diploma in Information Technology or equivalent combination of education and experience considered an asset.

● 3+ years of professional IT support experience, preferably within a Managed Service Provider (MSP) environment.

● Strong knowledge of:

Windows Server and Desktop operating systems.

Networking technologies: TCP/IP, VPNs, Wi-Fi, switches, routers, and firewalls.

Microsoft 365, Exchange, RDS/Terminal Services, and virtualization platforms.

● Proficiency with ticketing systems and IT service delivery frameworks.

● Excellent analytical, troubleshooting, and problem-solving abilities.

● Strong communication and customer service skills with a professional, client-focused approach.

● Proven ability to manage multiple priorities and work both independently and collaboratively.

● Detail-oriented, organized, and proactive with a continuous improvement mindset.

Bonus Assets:

● Experience with Linux environments and/or PowerShell scripting.

● Familiarity with PHP, .NET, Perl, or Python.

● Knowledge of internet security and data privacy principles.

● Industry certifications (e.g., Cisco, VMware, Microsoft, Citrix).

We thank all applicants for their interest however only those who are being considered will be contacted.

Pay: $60,000.00-$65,000.00 per year

Benefits:

- Extended health care
- RRSP match
- Work from home

Work Location: Hybrid remote in Victoria, BC

📌 IT Support Specialist - Victoria, BC
🏢 KAN Recruitment
📍 Victoria