Job Description Insight Global is seeking a Brand Experience Operations Lead to support Brand Experience team in delivering impactful retail stories, experiences, and environments across stores, eCommerce, and events. This individual will lead cross-functional projects from concept through execution, managing timelines, stakeholders, budgets, risks, and operational processes. The ideal candidate brings strong program management experience within retail, brand experience, store development, or visual merchandising environments and thrives in rapid-paced, evolving organizations. This role partners closely with creative, retail, operations, and external agency teams to ensure high-quality, on-time delivery of guest-facing experiences.

Skills and Requirements

Project & Program Management5-7+ years of project or program management experienceProven ability to manage multiple cross-functional initiatives simultaneouslyExperience owning project plans, timelines, budgets, risk mitigation, and stakeholder alignmentStrong organizational skills with exceptional attention to detail

Retail Brand Experience BackgroundExperience supporting Retail Brand Experience, Store Development, Visual Merchandising, Retail Operations, or Creative Operations teamsUnderstanding of retail environments, guest journeys, in-store experiences, fixtures, signage, and store programsExperience driving projects from planning through implementation

Stakeholder Management & CommunicationStrong relationship-building and communication skillsExperience partnering with cross-functional teams, business leaders, vendors, agencies, and creative stakeholdersSkilled at facilitating meetings, documenting actions, and driving accountability

Operational ExcellenceAbility to navigate ambiguity and shifting priorities while maintaining project momentumStrong sense of ownership, accountability, and problem-solvingExperience creating or improving processes, workflows, and operational efficiencies





Tools & TechnologyProficiency with:SmartsheetExcelMicrosoft TeamsMicrosoft Office SuiteOther project and workflow management tools

Core CompetenciesSelf-starter with an entrepreneurial mindsetCritical thinker who can anticipate risks and develop contingency plansCollaborative team player who thrives in a fast-paced environmentPositive attitude with the ability to adapt to changing prioritiesRetail & Brand ExperienceExperience supporting retail marketing, experiential marketing, or brand activation programsBackground in visual merchandising or guest experience initiativesCreative & Agency CollaborationExperience working closely with creative teams, design partners, or external agenciesExposure to creative production and campaign execution processesProcess Improvement & OperationsExperience building scalable processes and operational frameworksAutomation, workflow optimization, or process-design experienceStrong continuous improvement mindsetAdditional ToolsAirtable experienceFamiliarity with resource planning and project reporting toolsStrategic ThinkingStrong analytical and problem-solving capabilitiesAbility to evaluate multiple solutions and make informed recommendationsComfortable driving initiatives in ambiguous and rapidly evolving environments

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

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📌 Lead Brand Experience Operations Manager (Winnipeg)
🏢 Insight Global
📍 Winnipeg