About BridgePoint FinancialBridgePoint Financial has been the leading provider of specialized financial solutions for the Canadian litigation finance market for over 20 years by offering the most innovative and value-added funding solutions with an unwavering focus on client service. Our contributions to the rapidly evolving Canadian litigation finance market include important precedent decisions, creating the commercial market for legal cost indemnities and continuing market education initiatives. Our financing solutions include Settlement Loans, Inheritance Loans, Estate Practice Financing, and Law Firm Funding (Expert Report and File-Specific Funding).This dynamic, rapidly growing business requires a seasoned professional who is disciplined and self-motivated, works well across teams, has a strong attention and a service mind.Position: Technology Operations SpecialistEmployment Type: Full-timeWork Arrangement: Hybrid, with three days per week in our downtown Toronto officeSalary Range: $75,000–$90,000 per year, depending on the successful candidate's experience and seniorityVacancy Status: This posting is for an existing vacancy.If you like solving problems end-to-end - not just fixing what's broken but building the systems and processes that keep an organization running smoothly - this could be a great fit for you.We're looking for an energetic, motivated, and adaptable professional to join our growing business in a key operational role supporting major technology initiatives and company growth. Reporting to the IT Lead, the successful candidate will be a critical partner in modernizing and securing our technology environment - from Microsoft 365 and identity management to network infrastructure, security operations, and emerging AI tooling. You'll assess the needs of the business and the realities of our current environment to make sure the solutions you put in place hold up operationally today and scale with where we're headed next.Key ResponsibilitiesMicrosoft 365 & identity administration - Manage the M365 tenant (Exchange Online, Teams, SharePoint/OneDrive, Intune, Purview) and Entra ID identity/access, including user lifecycle, conditional access, MFA, and SSOCloud & data resilience - Support Azure-hosted workloads and adjacent cloud services, maintain M365 backup/recovery, and govern Power Platform usageEnd-user support & enablement - Provide first/second-line support (hardware, mobile,



conferencing, telephony, access), manage onboarding/offboarding logistics, run the ticket queue, and produce documentation/training to reduce repeat issuesAsset & licensing management - Own the full laptop lifecycle (procurement through disposal) and the software/SaaS license register, tracking entitlements, flagging waste, and preparing usage data for renewalsNetwork & office infrastructure - Maintain firewall/VPN, switching, and wireless infrastructure, manage physical access systems, and own DNS/domain and hosting coordinationCyber security operations - Operate endpoint protection/MDR alongside the security vendor, manage email security and phishing awareness, enforce patching/compliance/encryption/backup standards, and support access reviews and privileged credential managementCompliance support - Contribute to security and privacy compliance work, including Canadian privacy obligationsVendor management - Act as primary contact for the MSP and specialist vendors, holding them to SLAs and clarifying scope boundariesAI & automation - Evaluate and govern AI tools (e.G., Claude) in the IT environment, build automations that cut manual effort, and help set safe-use guardrailsExperiences, Skills & Qualifications3–7 years in IT systems administration, IT support, or infrastructure roles, with demonstrated progression in scopeStrong hands-on Microsoft 365 administration: Exchange Online, Teams, SharePointWorking knowledge of Microsoft Entra ID / Azure AD - identity, groups, conditional access, MFA, SSOPractical exposure to Azure cloud services and cloud-hosted infrastructureSolid networking fundamentals: DHCP, DNS, VLANs, firewall administration, Wi-Fi troubleshootingEndpoint management and security tooling experience (EDR/antivirus, patching, device compliance)Windows device management; comfort supporting mobile devices and conferencing hardwareExcellent communication skills - able to explain technical issues to non-technical colleagues patiently and clearlyAbility to work independently,



prioritize across competing requests, and keep commitments without close supervisionLegally entitled to work in CanadaNice to HaveSalesforce administration exposure - user and permission management, license administration, integrated app support (Salesforce Administrator certification is a plus)Scripting for automation (PowerShell, Python)Experience in financial services, legal services, or another regulated industryFamiliarity with Canadian privacy and data protection requirements (PIPEDA)Experience managing or coordinating third-party IT vendorsTicketing and ITSM platform administrationRelevant certifications: Microsoft MS-102, AZ-104, SC-300, CompTIA Network+/Security+Who Thrives HereYou're curious and genuinely interested in new tools - especially where AI can make corporate IT better - and you'll pick something up on your own rather than wait to be trainedYou're a generalist by temperament. You'd rather own ten things partway across the stack than one narrow sliceYou're organized about the unglamorous stuff: inventory accuracy, license records, documentation, renewal datesYou like people. Part of this job is making a frustrated colleague's day betterYou use good judgment about when to solve it yourself and when to escapeWork with the industry's top talent on dynamic, engaging projects for the industry leader in this rapid-growing business. Play a key role helping reinvent the industry. We take great pride in our work and the talented people who make up our company.We're always looking for highly skilled, driven people who value a collaborative, open environment, and a flexible, professional culture.BridgePoint Financial may use artificial intelligence tools to screen, assess or select applicants during the recruitment process.Only candidates selected for an interview will be contacted. Thank you for your interest in working at BridgePoint Financial.BridgePoint is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter (or email). Please note that only qualified candidates will be contacted for this particular opportunity. We thank you for your interest and look forward to hearing from you!

📌 Bridgepoint Technology Operations Specialist (Toronto)
🏢 BridgePoint Financial
📍 Toronto