Being a CustomerService Technician with us means playing a key role in the customerexperience and directly contributing to client satisfaction. In a energetic andcollaborative environment, you will leverage your organizational skills,attention to detail, and teamwork abilities to deliver high-quality service,day after day.

As a CustomerService Technician , you will be at the heart of operations and in constantinteraction with customers, the sales team, and various departments within theorganization. You will also contribute to the continuous improvement ofdepartmental processes.

Your day-to-day responsibilities will include:

- Receiving, screening, and routing incoming calls in a professional manner;
- Responding to inquiries regarding pricing,



product availability, and order status;
- Ensuring accurate and timely order entry and processing;
- Providing first-level technical support for products;
- Processing merchandise returns in accordance with established procedures;
- Providing administrativesupport to the Customer Service department;
- Working closely with the salesteam and collaborating with various departments across the organization;
- Participating in continuous improvement initiatives and process optimization efforts.

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📌 Customer Service Technician (Sherbrooke)
🏢 Stelpro
📍 Sherbrooke