Become the first point of contact as a Client Service Representative at Olympia. Engage with clients, address inquiries, and provide tailored solutions through phone interactions.
Olympia is seeking a dedicated Client Service Representative to connect clients with personalized support. This role requires empathetic listening, effective communication, and liaison with internal teams to address client needs. Your commitment to upholding Olympia's values while delivering exceptional service is essential.
Key Responsibilities:
• Answer inbound calls effectively through call queue software
• Perform timely outbound calls to gather necessary documentation
• Keep clients informed of required documents and procedures




• Assist clients with website-related technical issues
• Elevate urgent client concerns to management as needed
Requirements:
• High school diploma required; post-secondary education is an asset
• 1-3 years of customer service experience preferred
• Familiarity with call center operations is beneficial
• Solid communication skills in both English and French are a plus
• Must pass a Criminal Background check prior to hiring
Deliver a personalized client experience by understanding their needs at Olympia.
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📌 Client Service Representative at Olympia (Calgary)
🏢 Olympia Financial Group
📍 Calgary