Express Employment Professionals - Cincinnati East
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Mississauga
07 Oct
Express Employment Professionals - Cincinnati East
Mississauga
Logistics Customer Service Specialist
Location: Avebury Rd & Matheson Blvd W
Position Type: Temporary to Hire (Temp-to-Perm Opportunity)
About the Role
We are seeking motivated and career-driven individuals to join our client's logistics operations team. This role offers an excellent opportunity for candidates who want to build a long-term career in transportation and logistics, with the potential to grow into Lead or Supervisor positions as the business expands.
The ideal candidate is organized, proactive, customer-focused, and demonstrates strong leadership potential.
Key Responsibilities
- Maintain customer profile information and enter loads from customer tenders into the Freight Optimizer system
- Update account managers on problem loads and what actions have been taken; update receivers and customers on status of loads
- Monitor daily pick-ups and deliveries; verify that loads have arrived on time and in valuable condition
- Take check calls from drivers, ensuring that loads will deliver on time; validate all load data prior to marking loads delivered, for accounting purposes
- Investigate product overages, shortages, damages, and complete appropriate documentation
- Schedule and reschedule delivery appointments for all loads; accept or decline loads based on direction from account managers
- Provide detailed directions and instructions to properly route drivers
What We're Looking For
- 1 years of experience in logistics, transportation, customer service, or supply chain.
- General knowledge of the transportation industry
- Strong communication, organization, and problem-solving skills.
- Comfortable learning new software and working in a fast-paced environment.
- Demonstrated initiative, accountability, and leadership potential.
- Interest in growing into a Lead or Supervisor role.
Growth Opportunity
We are building a team of future leaders. Successful candidates will have opportunities to take on additional responsibilities and advance into Lead and Supervisor positions as the operation continues to grow.
Shift Schedule
The operation runs 7 days a week from 6:00 AM to 9:30 PM . Schedules are assigned based on business needs after 1-2 weeks of training and may include: