Workforce Analytics & Scheduling Analyst — Flexible Work (Calgary)

07 Oct

Brokerlink

Calgary

07 Oct

Brokerlink

Calgary

BrokerLink Inc. is seeking a Workforce Planning / WFM professional in Calgary to manage intraday to monthly scheduling, ensuring SLAs and service levels are met. You’ll monitor calls, adjust schedules, and produce real-time performance reports to guide staffing decisions.

The role requires a university degree or college diploma with 2–4 years in workforce planning, plus robust Excel and WFM tool proficiency (Nice-WFM, Aspect e-WFM, Verint). Excellent communication and teamwork are essential.

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📌 Workforce Analytics & Scheduling Analyst — Flexible Work (Calgary)
🏢 Brokerlink
📍 Calgary

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