Vancouver Police Department Crisis Intervention Caseworker Position Details

Competition:

#26108-81000592

Section:

Victim Services Unit, Centralized Operations Support Section

Location:

2120 Cambie Street, Vancouver

Status:

Temporary full-time

Duration:

One year (assignment may be extended or reduced for operational reasons or due to circumstances that could not be foreseen at the time of posting)

Hours of Work:

Four-day compressed workweek Dayshift either Monday – Thursday or Tuesday - Friday

Salary:

Pay Grade 22 - $38.75 to $45.62 per hour

Competition End Date:

Thursday, October 15, 2026

Responsible for providing social work, which involves crisis intervention and ongoing case management.

Essential Duties

Provides crisis intervention assistance and emotional support in response to a wide variety of traumatic incidents such as suicide attempts, domestic violence, and notification of next-of-kin of sudden death or serious injury at the request of a police officer

Provides ongoing evaluation, assessment of psychological, social, and cultural considerations, and applies appropriate intervention models; recommends and/or determines necessary remedial action; advocates for and refers clients to other agencies or services as appropriate; manages complex cases in collaboration with officers in specialized units including Major Crime Section, Missing Persons, Homicide, Domestic Violence and Criminal Harassment, and Sex Crimes; determines when case files can be concluded

Provides court support services; liaises with Crown Counsel and informs clients of court-imposed conditions, court procedures,



and case progress through the court system; conducts court orientation; attends meetings with victims and Crown Counsel; facilitates access to vulnerable victim testimonial aids; arranges for court escorts, as required; accompanies clients to court for emotional support

Acts as intermediary with external agencies to assist clients in gathering and providing information and in completing forms; transports clients to alternate locations, as required

Participates in and provides peer debriefing to colleagues

Gathers information about community resources; prepares and maintains records and reports related to the work

Liaises with the VSU Primary Dog Handler and determines the suitability of utilizing the VSU Justice Facility Dog for their clients; has exposure to the Justice Facility Dog in the office and on scene

Continues participation in the annual mandatory high-stress debrief program

Other related duties and responsibilities as assigned

Knowledge, Skills, and Abilities

Considerable knowledge of the principles, practices, and techniques of crisis intervention and of evaluation, assessment of psychological, social, and cultural considerations, and appropriate intervention models

Sound knowledge of policies and regulations, the criminal code, and other applicable legislation

Sound knowledge of community, social, legal, and health resources available for referral of clients

Working knowledge of court procedures as they relate to the work performed

Experience





Ability to function effectively to provide crisis intervention in emergency situations and under conditions of stress and conflict, and to make decisions about personal and client safety

Ability to conduct evaluation and assessment of psychological, social, and cultural considerations, and to apply appropriate intervention models

Ability to recognize and deal with behavioural, social, and psychological problems

Ability to establish and maintain effective working relationships with a variety of internal and external contacts

Experience (Required)

Considerable knowledge and experience in crisis intervention and emotional support, and sound related experience in psychological first aid and crisis support

Preferred

Minimum two years of related experience

Direct experience in Victim Services as a paid Victim Services worker

Education (Required)

Degree in the field of social sciences, such as psychology, or social work with supplemental related coursework

Preferred

Additional course work and training in crisis intervention, critical incident stress debriefing, psychological first aid or crisis counselling

Victim services training

Other Requirements

Must be comfortable working in an workplace with a Justice Facility dog present

Valid class 5 BC driver’s licence with a satisfactory drivers abstract

All employees must maintain their enhanced security clearance while employed with the Vancouver Police Department, which will be renewed every five years.

Must be a Canadian citizen or Permanent Resident

Selection Process Candidates will be required to take a test. A minimum 70% passing mark is required to move forward to the interview. Marks will be based on a 60% test and 40% interview.

This position falls under the jurisdiction of Teamsters Local 31.

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📌 Crisis Intervention Caseworker (Winnipeg)
🏢 Vancouver Police Department
📍 Winnipeg