Elevate customer success with Thumbtack as a Success Operations Analyst. Focus on customer recovery, workflows, and AI-driven call operations in a full-time capacity.Based in Ontario or British Columbia, you will independently manage defined programs and process areas. Your work will connect comprehensive data analysis with actionable insights to enhance customer outcomes. Supporting both autonomy and managerial guidance, you will tackle operational challenges and drive initiatives to improve efficiency and reliability.Key Responsibilities:Own customer recovery and AI-enabled inbound call center programsAnalyze operational data on conversion, retention, and qualityImprove workflows by documenting procedures and implementing changesTest creative approaches using AI tools and automationCoordinate execution across multiple teams to align stakeholdersRequirements:3-5 years in Customer Success or Business OperationsStrong analytical judgment with operational dataProficient in SQL and reporting toolsExperience in process design and documentationExcellent communication and prioritization skillsBecome an integral part of Thumbtack's mission to improve customer service workflows through data-driven decision making.

📌 Success Operations Analyst At Thumbtack (Vancouver)
🏢 Javelin Venture Partners
📍 Vancouver