Elevate your career with MSC as a Customer Service Representative in the Email Channel. You’ll provide timely, accurate support for customer inquiries while promoting our digital tools for an enhanced service experience.
In this role, you will manage email inquiries, ensuring qualified and clear communication with customers. With a focus on booking information, shipment statuses, and resolving operational issues, you will contribute to high service efficiency and customer satisfaction. This position combines independence and teamwork, addressing inquiries while maintaining quality standards.
Key Responsibilities:
• Manage email inquiries and respond professionally
• Provide accurate information on bookings and shipments
• Ensure timely resolution of customer requests




• Collaborate with internal teams on operational issues
• Promote MSC digital tools to enhance customer service
Requirements:
• University or College degree in related field
• Minimum 3 years of experience in shipping or logistics
• Proficiency in Microsoft Office and organizational skills
• Bilingual in English and French
• Excellent verbal and written communication
Contribute to MSC's commitment to customer service excellence and enhance your professional skills in a global environment.
#J-18808-Ljbffr

📌 Customer Service Representative at MSC (Vancouver)
🏢 MSC Mediterranean Shipping Company
📍 Vancouver