Job Summary

J&K; Cabinetry is looking for a Customer Service Representative to join our Toronto team. We are a wholesale cabinetry company serving dealers, contractors, builders, and businesses across Canada.

Duties
Assist customers by phone, email, and in person with product, pricing, inventory, and order inquiries
Process and coordinate customer orders accurately and efficiently
Follow up on orders, pickups, deliveries, and backorders
Handle order changes, returns, damages, and customer concerns
Work closely with our sales and warehouse teams to resolve issues
Provide quotations and general administrative support
Provide friendly, professional service and build strong customer relationships
Greet all walk-ins, introduce recent vendors to the brand, and maintain business relations
Assist with general administrative and office duties
Maintain a clean, organized, and skilled office and showroom setting
Keep marketing materials, product literature, displays, and samples organized, current, and well-presented
Support the team with other duties as required

Requirements
Fluency in both English and Mandarin is essential,



with excellent verbal and written communication skills in both languages.
2+ years of customer service or administrative experience preferred
Strong data entry skills with attention to detail for accurate record-keeping.
Ability to handle multiple tasks efficiently while maintaining a positive attitude.
Excellent phone etiquette, active listening, and interpersonal skills.
Proficient with Microsoft Office, QuickBooks, Excel, and computer systems
Experience in cabinetry, construction, building materials, or wholesale distribution is an asset

Ideal Candidate The ideal candidate is dependable, proactive, organized team player, comfortable managing multiple customer requests throughout the day. They are an active listener, communicate clearly, pay close attention to order details, and understand the importance of providing reliable service in a fast-paced wholesale distribution setting. Pay: From $20.00 per hour

Expected hours: 42.5 per week

Benefits
Casual dress
On-site parking

Education:
Secondary School (required)

Language:
Mandarin (preferred)

Work Location: In person

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