Agent, Guest Services Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Holland America Dawson City Inn

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Be the friendly face of adventure in the wild Yukon! As a Guest Services Agent, you’ll welcome travelers from around the world, helping them experience the magic of the North—from aurora sightings to local culture. You’ll handle bookings, share insider tips, and ensure every guest’s stay is smooth, warm, and unforgettable. If you love people, nature, and rapid-paced days, this role is your perfect frontier.

RESPONSIBILITIES
Performs a variety of moderately difficult customer service tasks.
Routinely applies knowledge of Company products, services, and policies to provide excellent customer service and generate maximum sales.
Assists customers, employees, and management and responds to queries.

REQUIREMENTS
Must pass a pre-employment background check.
Minimum age of 18 years required to reside in company housing, where available.
Must be able to legally work in Canada.

KNOWLEDGE, SKILLS,



& ABILITIES
Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
Ability to work in a fast-paced workplace with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
Ability to stand/walk/work on feet for minimum of 8 hours per day.

BENEFITS
Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
Reward for Referral Program
Experience – Of a lifetime!
Rewards & Incentives
Community Service
Employee Activities
Professional Growth

HAP Alaska Yukon is an equal prospect employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

📌 Agent, Guest Services Dawson City
🏢 Princess Cruises and Holland America Line
📍 Dawson City