Join Our Patient Experience Coordinator Team at Aspire Physiotherapy!

Are you passionate about health, wellness, and helping others feel their best? Do you thrive in a people-focused role and enjoy being part of a supportive, high-energy team?

Aspire Physiotherapy, a 5-star clinic dedicated to helping patients overcome injuries and return to the activities they love, is growing! We’re currently hiring a Patient Experience Coordinator.

What You’ll Be Doing:

As the first point of contact for our patients, you’ll play a key role in creating an exceptional clinic experience. Your responsibilities will include:
Supporting current and returning patients throughout their rehab journey
Communicating clearly and confidently about appointments, services, insurance, billing, and patient concerns
Submitting insurance claims and tracking approvals
Processing payments and managing billing inquiries
Contacting MVA insurance adjusters, and WCB Case Managers as needed
Managing paperwork and clinic documentation
Answering phones and emails with professionalism
Collaborating with our physiotherapists, massage therapists, acupuncturists, and chiropractors to ensure smooth day-to-day operations





What We’re Looking For:
A positive, outgoing, and goal-oriented individual
Energetic, friendly, and eager to learn
Strong communication skills and excellent phone etiquette
Comfortable multitasking and prioritizing in a fast-paced environment
Proficient with computers (experience with Jane or similar EMR systems and spreadsheets is an asset)
A true team player who takes pride in delivering outstanding customer service

[No specific credentials are required — we provide full training!]

Position Details:
Full-time (30–40 hours per week)
Afternoon/Evening availability is mandatory

If this sounds like the right fit for you, please submit your resume to this posting.

We can’t wait to meet you!

Job Type: Full-time

Pay: From $18.00 per hour

Perks:
Casual dress
Company events
Flexible schedule
In office parking

Application question(s):
What is your weekday work availability? Please be specific
How many hours PER WEEK are you looking for?

Experience:
Admin: 1 year (preferred)

Work Location: In person

📌 Patient Experience Coordinator / Admin Edmonton (Canada)
🏢 Aspire Physiotherapy
📍 Canada