KEY RESPONSIBILITIES
Supervise and support Front Desk Agents during assigned shifts.
Lead by example and maintain a skilled, welcoming Front Desk setting.
Complete and oversee accurate guest check-ins, check-outs, room assignments, and guest requests.
Maintain accurate guest, reservation, payment, and vehicle information.
Monitor arrivals, departures, room availability, VIPs, special requests, and room status.

· Monitor room availability and room rates. Make adjustments when needed to maximize room revenue
Handle guest complaints and resolve issues professionally and within established guidelines.
Assist with employee training, coaching, shift coverage, sick calls & performance concerns.
Ensure proper shift balancing procedures.
Coordinate with Housekeeping, Maintenance, Security, Restaurant, Reservations, Sales, and Management.
Ensure parking tags, keys, breakfast information,



and other guest materials are properly issued and explained.
Monitor and correct reservation, billing, and Stayntouch discrepancies.
Complete required reports, logs, incident documentation, and shift notes.
Follow and enforce hotel safety, security, emergency, and guest privacy procedures.
Ensure Front Desk employees follow established hotel standards and procedures.
Assist the Front Office Manager with departmental projects, procedures, and operational improvements.
Maintain knowledge of hotel services, amenities, rates, packages, and local attractions.

Pay: $45,000.00-$50,000.00 per year

Experience:
Customer service: 1 year (preferred)
Supervising: 2 years (preferred)
Hotel: 1 year (preferred)

Language:
English (preferred)

Work Location: In person

📌 Assistant Front Desk Manager Niagara Falls
🏢 Vittoria Hotel & Suites
📍 Niagara Falls