Job Overview

We are seeking a agile and compassionate Patient Care Coordinator to join our healthcare team! In this vital role, you will serve as the primary point of contact for patients, ensuring a smooth and positive experience from appointment scheduling to follow-up care. Your energetic approach and attention to detail will help foster a welcoming environment, streamline administrative processes, and support the delivery of exceptional patient care. This paid position offers an exciting opportunity to make a meaningful difference in patients’ lives while working in a rapid-paced, supportive setting.

Responsibilities
Coordinate patient appointments, ensuring efficient scheduling that meets both patient needs and provider availability
Serve as the first point of contact for patients via phone, email, or in person, providing friendly and professional assistance
Collect and verify patient information using electronic medical records (EMR) systems, maintaining accuracy and confidentiality
Assist with insurance verification, pre-authorizations, and billing inquiries to facilitate seamless financial processes
Educate patients on treatment plans, appointment preparations, and follow-up procedures to promote understanding and compliance




Collaborate with medical staff to ensure timely communication of patient updates and needs
Manage administrative tasks such as updating patient records, processing referrals, and handling correspondence

Requirements
Proven experience in a dental office environment with robust knowledge of Dental terminology
Familiarity with Tracker and MaxAssist and office management software
Excellent organizational skills with the ability to multitask efficiently in a busy setting
Strong communication skills to interact effectively with patients, providers, and insurance companies
Prior dental office experience preferred
Ability to maintain confidentiality and adhere to healthcare privacy regulations
Office experience demonstrating professionalism, reliability, and a proactive attitude

Join us as a Patient Care Coordinator and be part of a dedicated team committed to delivering compassionate care! Your energy, organization, and clear communication will help create an outstanding experience for every patient while supporting our mission to provide accessible, high-quality healthcare services.

Pay: $25.00-$30.00 per hour

Benefits:
Dental care
Employee assistance program
On-site parking
RRSP match

Work Location: In person

📌 Patient Care Coordinator London (Canada)
🏢 Southwood Dental Studio
📍 Canada