Join our dynamic physiotherapy clinic as a Receptionist and be the welcoming face of our healthcare team! In this vital role, you will manage front desk operations, coordinate patient appointments, and ensure smooth communication between patients and practitioners. Your energetic and organized approach will help create a positive environment that promotes healing and well-being. If you thrive in fast-paced settings, love assisting others, and have a passion for healthcare, this is the perfect opportunity to make a meaningful impact every day.
Responsibilities
Greet patients warmly and efficiently check them in for appointments, ensuring a friendly and qualified experience
Manage multi-line phone systems to answer inquiries, schedule appointments, and direct calls appropriately
Maintain accurate electronic medical records using systems like Epic and Dentrix to ensure confidentiality and easy access
Verify patient insurance information and process payments or co-pays with precision
Coordinate appointment scheduling with physiotherapists and other healthcare providers to optimize clinic flow
Handle administrative tasks such as managing correspondence, updating patient information, and organizing files
Support clinic operations by maintaining a clean,
organized reception area and ensuring all office equipment functions properly
Requirements
Prior experience as a medical or dental receptionist, with familiarity using electronic health record systems such as Epic or Dentrix preferred
Solid knowledge of medical terminology to accurately communicate with patients and healthcare staff
Proven office experience in busy front desk environments, demonstrating excellent organizational skills
Ability to operate multi-line phone systems efficiently while managing multiple tasks simultaneously
Excellent interpersonal skills with a friendly, skilled demeanor that fosters patient trust and comfort
Experience working in medical or dental offices is highly desirable; familiarity with medical office procedures is a plus
Basic computer proficiency with knowledge of electronic medical records management and office software
Join us to be part of a vibrant team dedicated to improving lives through compassionate care. Your enthusiasm, professionalism, and attention to detail will help us deliver exceptional service every day!