Drive customer satisfaction with SWTCH as a Bilingual Customer Success Manager. Help clients navigate EV charging solutions while delivering high-quality service and support.

In this pivotal role, you'll be responsible for managing relationships with real estate owners and utility partners. With a focus on strategic account management, you’ll ensure smooth onboarding and implementation processes. Your proactive approach is vital in helping customers maximize the value of SWTCH’s energy management platform.

Key Responsibilities:
• Build and maintain robust relationships with various customers
• Own success for named accounts and support pooled customers
• Lead onboarding for recent customers ensuring seamless transitions




• Facilitate webinars and self-serve resources to drive engagement
• Track customer health metrics to identify and mitigate risks

Requirements:
• 3+ years in Customer Success or Account Management role
• Bilingual fluency in English and French
• Excellent communication skills for diverse audiences
• Solid problem-solving capabilities with data literacy
• Passion for sustainability and clean energy initiatives

Become a trusted advisor to support customers on their journey to electric mobility.
J-18808-Ljbffr

📌 Bilingual Customer Success Manager At Swtch Ontario (Canada)
🏢 SWTCH Energy
📍 Canada