Elevate customer experiences as the Team Lead for Digital Channels at Enbridge. Oversee web, mobile, chat, and voice strategies while leading a talented team.In this full time role, you will drive the evolution of customer engagement through creative digital strategies across multiple channels. Your leadership will guide product owners and analysts, focusing on customer-centric solutions that enhance accessibility and usability. With a commitment to collaboration across Canada and the US, you’ll oversee digital initiatives from planning to post-launch validation.Key Responsibilities:
Lead development of a multichannel digital roadmap
Oversee multiple digital initiatives from planning to launch




Implement channel adoption strategies to enhance self-service
Evaluate technology trends for customer experience innovation
Build partnerships across various business functionsRequirements:
Six+ years in digital transformation leadership
Proven experience in customer experience initiatives
Familiarity with agile delivery approaches
Data-driven decision-making skills
Ability to influence stakeholders across regionsTransform customer journeys with your leadership and digital expertise at Enbridge.#J-18808-Ljbffr

📌 Digital Channels Team Lead At Enbridge Toronto (Canada)
🏢 Enbridge
📍 Canada