Enhance your career with the BC Public Service as a Senior Customer Service Representative in Vernon. This full time, in office position focuses on delivering exceptional service to citizens and businesses.

In this vital role within Service BC, you will engage directly with the public, providing in-person and telephone support. You'll leverage your extensive experience in customer service, particularly in high-volume settings, to address inquiries and resolve issues with tact and discretion. Join a diverse team committed to inclusivity and respect in service delivery.

Key Responsibilities:
• Provide in-person and telephone customer service
• Lead and supervise team projects and programs




• Manage conflict resolution and de-escalation processes
• Utilize digital tools for information search and record management
• Maintain a high standard of service excellence

Requirements:
• Grade 12 graduation or equivalent
• Experience in clerical and administrative roles
• Supervisory experience preferred
• Proficiency in MS Office applications
• Capability to handle diverse clientele

Become a vital resource in making services accessible for all British Columbians.
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📌 Senior Customer Service Representative In Vernon British Columbia
🏢 British Columbia Public Service Careers
📍 British Columbia