Lead customer service excellence as a Customer Support Manager at PointClickCare. This remote role focuses on managing solutions analysts while enhancing team performance through leadership and AI tools.As the Customer Support Manager, you'll inspire a team dedicated to delivering exceptional service in a quick-paced environment. You'll coach, support, and implement processes aimed at improving customer experience and satisfaction. A major aspect of the role involves supervising daily operations and acting as a crucial point of escalation for customer issues.Key Responsibilities:
Provide balanced feedback on support performance
Manage escalation for high-impact customer issues
Mentor and coach the customer support team




Collaborate with cross-functional teams to address concerns
Communicate changes in processes and procedures clearlyRequirements:
4+ years in customer support, 3+ years in management
Robust experience using AI tools for enhancement
Post-secondary degree or diploma required
Excellent communication skills in verbal and written formats
Ability to drive team results through mentoringUtilize your leadership skills to foster a collaborative customer support workplace at PointClickCare.#J-18808-Ljbffr

📌 Customer Support Manager At Pointclickcare Newmarket (Canada)
🏢 Bilinguallink
📍 Canada