Elevate customer interactions with Toyota Financial Services as a Senior Bilingual Customer Accounts Specialist. Utilize your expertise in collections and customer service within a hybrid work model.

This full time, permanent role at Toyota Financial Services in Markham, Ontario, requires robust bilingual communication and account management skills. You will partner with customers to address late payments, reduce delinquencies, and ensure comprehensive financial service. Excellent negotiation and decision-making abilities will be essential in resolving complex account issues effectively.

Key Responsibilities:
• Manage and resolve complex delinquent accounts
• Handle inbound and outbound inquiries efficiently




• Negotiate payment arrangements with a customer-centric approach
• Document collection activities accurately in systems
• Collaborate with legal and auction teams on accounts

Requirements:
• Bilingual in English and French
• 3+ years in automotive finance preferred
• Post-secondary diploma or degree
• Solid problem-solving and organization skills
• Self-starter with experience in CRM systems

Support Toyota Financial Services in providing exceptional customer accounts management while enhancing your career.
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📌 Senior Bilingual Customer Accounts Specialist Ontario (Canada)
🏢 TCR Toyota Credit Canada
📍 Canada