Elevate customer travel experiences as a Remote Customer Support Agent for Porter Airlines. Offer empathetic and professional assistance to passengers with travel inquiries every day.Porter Airlines seeks a highly motivated individual to enhance its Customer Service team. In this fully remote role, you will address customer inquiries about services, products, and the VIPorter loyalty program. Apply your problem-solving skills in a skilled manner while promoting self-service tools and achieving call quality targets.Key Responsibilities:- Deliver exceptional service with a focus on first-call resolutions- Assist customers with booking modifications and cancellations- Promote the use of digital self-service tools- Handle inquiries from travel agencies effectively- Support performance targets for call quality and adherenceRequirements:- Must work permanently in Canada- High school diploma required; post-secondary preferred- Fully proficient in English; French is a plus- Strong problem-solving abilities and empathetic attitude- Quiet home workspace for handling customer callsProvide top-notch customer service and problem resolution while enjoying the flexibility of remote work at Porter Airlines.#J-18808-Ljbffr

📌 Customer Support Agent - Remote (Boucherville)
🏢 AnswerNet
📍 Boucherville