Embrace a customer-focused role with L’Occitane en Provence as a Customer Care Representative. Engage with customers through multiple channels to deliver exceptional service and solutions. As a vital brand ambassador, you will assist customers via phone, chat, email, and social media, ensuring a fantastic experience. This position is perfect for individuals with at least one year of customer service experience, particularly in e-commerce or luxury brands. Bring your solution-oriented mindset and thrive in this fast-paced workplace while embodying our core values: Trust, Curiosity, Excellence, and Impact. Key Responsibilities:
Provide exemplary customer service across all communication channels
Process orders and resolve inquiries promptly
Promote cross-selling prospects and manage customer feedback




Collaborate with fulfillment teams for smooth order processes
Document customer interactions accurately and efficiently Requirements:
1+ years in customer service or call center experience
Familiarity with luxury or beauty brands preferred
Solid technical skills and ability to navigate software
Excellent verbal and written communication skills
Bilingual (English/Canadian French) is a plus Drive customer satisfaction and brand loyalty by connecting with clients and providing exceptional support at L’Occitane en Provence. #J-18808-Ljbffr

📌 Customer Care Representative At L’occitane Toronto
🏢 loccitaneenprovence
📍 Toronto