The Marketplace is the rewards shopping experience within the Achievers platform. Its performance is shaped by a connected set of drivers, including member access, traffic, utilization, conversion, redemption, catalogue relevance, vendor performance, fulfilment reliability and the economics of each transaction.

As Manager, Marketplace Performance Intelligence, you will give Marketplace one clear view of performance and turn intelligence into coordinated action. You will lead Marketplace operational analytics and identify opportunities to improve performance and scalability, own the analytics roadmap and recurring performance routines, and shape executive narratives/decisions.

You will work in close partnership with the Finance Manager, Marketplace through a formal dotted-line relationship, connecting FP&A;'s official financial outlook and governance with deeper customer, member and operational evidence. This role is also expected to structure and execute complex analyses that are cross-functional, commercially material, ambiguous or executive-facing.

Success requires robust analytical judgement, commercial curiosity and executive communication. You will work across Marketplace, FP&A;, Revenue Operations, Customer Success, Product Marketing,



BI, Product Analytics, ProDev and Support to strengthen the analytical foundation, clarify ownership and translate findings into measurable action.

How you'll shape Performance Intelligence at Achievers:

Performance Leadership & Planning

- Own Marketplace performance priorities and routines, connecting operating drivers, the financial outlook and action.
- Define KPIs, targets and benchmarks; govern progress against agreed customer, commercial and operating outcomes.
- Synthesize financial, customer and operational evidence into clear implications, recommendations, decisions and owners.
- Own the Marketplace performance storyline for operating reviews, including risks, outlook, actions and follow-through.
- Distinguish temporary variance from structural change and surface emerging gaps before they become material issues.
- Interpret global member, redemption and market trends; identify implications for priorities and catalogue strategy.

Strategic Analysis & Intelligence

- Lead cross-functional, commercially material/ambiguous analyses, and build models where no

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📌 Manager, Performance Intelligence (Toronto)
🏢 Lever
📍 Toronto