Enhance customer support with Porter Airlines as a Training Specialist focusing on engaging training facilitation and practical content creation. This hybrid role involves developing training materials and delivering impactful training sessions.
As a Training Specialist, you will leverage 2+ years of experience in training facilitation and content development. Collaborate with subject matter experts to create clear, engaging learning aids and facilitate both current-hire and ongoing training for the Customer Support team. Your work aims to empower staff with the knowledge and skills needed to deliver excellent passenger service.
Key Responsibilities:
• Facilitate engaging training sessions for new hires and current staff
• Create and update effective learning materials and presentations




• Assess training effectiveness through activities and knowledge checks
• Support on-the-job learning for team members transitioning from training
• Collaborate with operational teams to enhance training relevance
Requirements:
• Minimum 2+ years in training or related fields
• Strong presentation and communication skills
• Proficient in content development tools like Canva and Articulate
• Experience in customer support or similar environment
• Ability to adapt to evolving training needs
Drive high-quality training experiences that elevate the service offered by Porter Airlines.
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📌 Training Specialist at Porter Airlines (Toronto)
🏢 Porter Airlines
📍 Toronto