Lead customer success at Coupa with a focus on Financial Services in Canada. Utilize your expertise to guide clients on Business Spend Management and drive measurable results.As the Customer Success Director at Coupa, you will champion a portfolio of Financial Services clients across Canada. Your primary responsibility will be to advocate for customers, steering engagement strategies and mutual success plans. Deep knowledge of Source-to-Pay will empower you to facilitate creative solutions that enhance operational efficiency.Key Responsibilities:
Lead strategic planning sessions with C-suite stakeholders
Drive solution adoption to overcome business challenges
Design complex programs with risk management strategies




Scale operational standards for enhanced team efficiency
Foster collaboration to develop shared leadership skillsRequirements:
10+ years in customer-facing roles
Experience in Source-to-Pay and Spend Management
7+ years in Canadian financial services, especially banking
Solid communication skills across stakeholder groups
Data-driven decision maker with strategic mindsetTransform customer experiences and operational results as a Customer Success Director at Coupa, empowering businesses to thrive.#J-18808-Ljbffr

📌 Customer Success Director For Financial Services Saint Basile Le Grand (Saint-Basile-le-Grand)
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