Lead a agile customer service team as a Customer Support Operations Manager in Scarborough, ON. Drive operational improvements and enhance the customer experience at our online auction business.This full time, permanent role emphasizes hands-on leadership and problem-solving. You will manage a growing team and oversee daily operations while directly influencing customer service strategy. Success in this position requires an in-depth understanding of our auction platform, alongside the ability to coach and mentor team members effectively.Key Responsibilities:
Lead and develop a customer service team of 8–10 employees
Oversee daily customer support and call center operations
Handle escalated customer issues and high-priority accounts




Coach and provide feedback to team members
Monitor performance metrics, service levels, and qualityRequirements:
Experience as a Call Centre or Customer Support Manager
Robust leadership skills and proven team-building ability
Hands-on approach to addressing customer issues
Comfort with technology and operational processes
Excellent problem-solving and organizational skillsBecome a pivotal force in enhancing our customer support operations and boosting retention.#J-18808-Ljbffr

📌 Customer Support Operations Manager Scarborough Toronto
🏢 DBNC Group
📍 Toronto