Join a quick-growing clean-energy technology company as a Customer Support Specialist in Montréal, QC. This full time role involves assisting customers with product issues via phone, email, and live chat. You will support clients by diagnosing residential energy problems and providing first-line troubleshooting. Collaborating closely with Sales, Field Operations, and Engineering, you'll ensure an excellent experience while managing customer inquiries effectively. Your role includes documentation of interactions in the CRM to enhance service quality. Key Responsibilities:
Support customers through phone, email, and live chat
Diagnose residential energy product issues efficiently
Provide troubleshooting and escalate complex issues




Document interactions in the CRM and knowledge base
Gather feedback and address customer concerns proactively Requirements:
1+ year in front-line customer support
Basic knowledge of residential energy concepts
Excellent communication and active listening skills
Ability to multitask and manage various systems
Familiarity with help desk software and Microsoft Office Utilize your problem-solving skills to enhance customer satisfaction in this clean-energy technology role. #J-18808-Ljbffr

📌 Customer Support Specialist In Montreal
🏢 GuruLink
📍 Montreal