Enhance your career with the BC Public Service as a Senior Customer Service Representative in Vernon. This full-time, in office position focuses on delivering exceptional service to citizens and businesses.
In this vital role within Service BC, you will engage directly with the public, providing in-person and telephone support. You'll leverage your extensive experience in customer service, particularly in high-volume settings, to address inquiries and resolve issues with tact and discretion. Join a diverse team committed to inclusivity and respect in service delivery.
Key Responsibilities:
• Provide in-person and telephone customer service
• Lead and supervise team projects and programs
• Manage conflict resolution and de-escalation processes
• Utilize digital tools for information search and record management
• Maintain a high standard of service excellence
Requirements:
• Grade 12 graduation or equivalent
• Experience in clerical and administrative roles
• Supervisory experience preferred
• Proficiency in MS Office applications
• Capability to handle diverse clientele
Become a vital resource in making services accessible for all British Columbians.
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📌 Senior Customer Service Representative in Vernon
🏢 British Columbia Public Service Careers
📍 Vernon