Lead a global team at Ralliant Corporation as a Technical Support Manager overseeing Projects & Services. This hybrid role focuses on escalations, cross-functional integration, and enhancing customer experiences.The position calls for a leader with over 7 years of experience in technical support and problem resolution across multiple product lines. You will provide strategic oversight of global support functions, ensuring standardized processes and maintaining high-quality technical capabilities. This role combines leadership within engineering, field services, and quality to ensure seamless project execution and issue resolution.Key Responsibilities:
- Lead factory and regional technical support teams globally
- Own advanced escalation processes for product issues




- Standardize documentation and support procedures
- Define methodologies for troubleshooting and diagnostics
- Align technical support across Generation, CBM, and Grid & GISRequirements:
- Bachelor's degree in Electrical Engineering or related field
- 7+ years in technical support or engineering roles
- Demonstrated leadership in multi-site environments
- Strong analytical and problem-solving skills
- Effective communicator across diverse teamsDrive the future of customer support with cutting-edge strategies and robust processes at Ralliant Corporation.#J-18808-Ljbffr

📌 Global Technical Support Manager At Ralliant (Toronto)
🏢 Ralliant
📍 Toronto