We are looking for an Ad Operations Specialist to support a leading client in the digital advertising space. This is a hybrid role combining Ad Operations, client relationship management, campaign management, and performance analysis.

You will work closely with client partners and Ad Operations teams to manage workflows, resolve campaign-related issues, provide insights, and support campaign success.

Key Responsibilities

- Manage 3–4 client partners and build strong relationships.
- Conduct regular client check-ins and provide proactive recommendations.
- Support account retention, growth, and upsell opportunities.
- Coordinate between clients and Ad Operations teams.
- Manage campaign tickets, QA deliverables, and workflow processes.
- Support Direct IO, Programmatic, and Self-Serve campaigns.
- Analyze campaign performance data and identify optimization opportunities.




- Present campaign insights and reporting aligned with client goals.
- Collaborate with Product, Marketing, and Engineering teams.
- Help improve workflows and documentation.

Requirements

- 3+ years of experience in Ad Operations, Customer Success, Account Management, or a similar client-facing role.
- Robust client communication and relationship-management skills.
- Strong problem-solving and analytical abilities.
- Ability to manage multiple workflows and shifting priorities.
- Experience with digital advertising is preferred, particularly Direct IO, Programmatic, or Self-Serve.
- Ability to turn campaign data into actionable insights.

📌 Ad Operations Specialist (Toronto)
🏢 Triumphs of Talent
📍 Toronto