Our Values:
Do the Right Thing
Safe & Welcoming
HOEMies First
Work Creative
Sneaky Cuteness

Do your values align with ours? Join our team!

Position Summary

The HOEM Run Customer Experience Associate supports the daily operations of HOEM Run, a mini‑market at our Jarvis Street location. This role is responsible for providing friendly, efficient customer service while keeping the store clean, organized, and well‑stocked. As part of the HOEM team, you'll help create a wonderful community by making sure every interaction is protected, welcoming, and puts our customers first. We value doing the right thing, working creatively, and adding moments of joy to everyday interactions.

Key Responsibilities
Greet customers and provide a welcoming, friendly experience
Operate the POS system for rapid and accurate transactions
Answer basic questions about products, pricing, and store policies
Support smooth customer flow during peak times
Restock shelves, coolers, and displays while keeping products faced and visually appealing
Monitor inventory levels and flag low or out‑of‑stock items to supervisor
Assist with receiving and putting away deliveries
Maintain cleanliness and organization across the store




Follow food safety and hygiene standards, including checking expiry dates and proper handling of pre‑packaged items
Support opening and closing tasks (light cleaning, restocking, securing product)
Follow store procedures to support loss prevention and safety

What Success Looks Like

Success means our customers walk in and get fast, friendly service every time—no surprises, just consistency they can count on. The store looks valuable all day long, with shelves stocked and everything in its place. When customers check out, it’s quick and accurate. The team communicates clearly and supports each other to keep things running smoothly.

Qualifications & Skills
Friendly, reliable, and customer‑focused
Comfortable working independently and taking initiative
Calm and productive in a busy environment
Comfortable using POS technology (training provided)
Retail or customer service experience is an asset

Schedule & Availability
This is a part‑time role with 12‑16 hours per week based on availability
Morning, evening, and weekend availability preferred
HOEM Run hours include early mornings and late nights
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📌 Hoem Run Customer Experience Associate Toronto (Canada)
🏢 Rippling
📍 Canada