Elevate your career as a Senior Business Support Analyst with TD in Toronto, Ontario. Focus on driving operational readiness and enhancing the Cloud Data Platform through AI and Azure capabilities.As a key member of the team, you will modernize support processes and improve customer experience across business segments. Your expertise will drive operational efficiency, streamline ticket handling, and boost stakeholder engagement. The role requires robust problem-solving skills and an understanding of support operations to support our agile business needs.Key Responsibilities:
Drive Cloud Data Platform adoption across business segments
Provide end-to-end ownership of support requests
Modernize support processes through automation




Document business processes and align with PDLC methodology
Manage daily operational processes and ensure service level adherenceRequirements:
Undergraduate degree or technical certificate
7+ years of relevant experience
Knowledge of Azure, AI tools, and automated support
Proficient in incident tracking tools like Jira
Robust communication skills for stakeholder managementUtilize your expertise in AI, automation, and support operations to enhance client experiences and drive transformation at TD.#J-18808-Ljbffr

📌 Senior Business Analyst Cloud Data Platform Toronto
🏢 The Toronto-Dominion Bank (Canada)
📍 Toronto