Become a key player as a Customer Service Advisor at our resort, where you will ensure guests have a remarkable experience. Engage in product sales and welcome guests with a smile while managing inquiries and complaints.
Reporting to the Guest Experience Director, this full time or part time role involves overseeing the customer service counter and representing guest interests. You will analyze guest needs, provide product information, and resolve any issues they face. A combination of strong communication skills in French and English, along with a background in customer service, will be essential to succeed in this position.
Key Responsibilities:
• Welcome guests and ensure satisfaction during their stay
• Sell products like ski tickets and season passes




• Analyze guest needs and advise them accordingly
• Handle incoming calls and emails efficiently
• Act as a point of contact during emergencies
Requirements:
• High school diploma or equivalent
• Relevant experience in customer service roles
• Proficient in MS Office and cash handling
• Robust interpersonal and problem-solving skills
• Able to work well under pressure
Embrace the chance to enhance guest experiences through your customer service prowess.
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📌 Customer Service Advisor At Resort Quebec City
🏢 Val Saint-Côme
📍 Quebec City