Deliver exceptional customer service as a Technical Support Specialist with WaterlooIT. Engage in problem-solving and client support while enhancing your skills in a growth-oriented setting.

As a key member of the WaterlooIT team, you'll prioritize customer satisfaction through effective communication and critical thinking. You will manage tickets, resolve technical issues, and ensure a seamless client experience. The role requires the ability to perform hardware upgrades and familiarity with Microsoft settings.

Key Responsibilities:
Prioritize friendly and solution-oriented customer service
Answer calls promptly and manage assigned technical tickets
Perform basic hardware upgrades as needed
Log and review at least 7 hours of productive ticket time daily
Support team success through knowledge sharing

Requirements:
2+ years in troubleshooting software and hardware issues
Ability to adapt to client-specific software quickly
Excellent communication and multitasking skills
Experience with remote support tools and ticketing systems
Eagerness to embrace feedback and improve processes

Cultivate your technical skills and contribute to superior client outcomes at WaterlooIT.

📌 Technical Support Specialist At Waterlooit Kitchener
🏢 WaterlooIT
📍 Kitchener