Shinhan Bank Canada (SHBC) is part of the global Shinhan Financial Group, one of South Korea's leading financial institutions. At SHBC, we provide a full range of financial services including everyday banking, mortgages and loans - delivered with deep local expertise and global insight.

Join a workplace where your contributions are valued and your professional development supported. At SHBC, you'll be part of a collaborative culture where every voice matters and your efforts directly impact the communities we serve.

The Branch Manager, Mississauga Branch will report directly to the VP, Business Strategy and is responsible to facilitating growth of our Bank by delivering a strong customer experience and supporting new and existing customers as they secure their futures, build their business and own their homes. The Branch Manager develops and inspires employees to meet customers’ financial needs and build a culture of collaboration and positive workplace.

Key Responsibilities & Accountabilities

- Manage the Branch to meet the Bank’s business goals and objectives
- Manage and monitor branch performances and evaluate branch employees
- Perform business activity in retail banking products/services
- Assess local branch market conditions and identify current and prospective sales opportunities
- Develop and maintain relationships with the community, existing and new customers
- Resolve customer problems and escalate issues appropriately
- Demonstrate a robust understanding of the Bank’s campaigns, products, services, and distribution channels that lead to increase in sales
- Develop and maintain relationships with the KSC, community, existing and new depository/loan customers
- Professionally serve existing VIP and business customers
- Support the sales team plan that has been developed to lead to the achievement of client sales targets
- Manage the reports that analyze performance against forecasts and sales targets
- Track and record activity on accounts and help to close deals to meet these targets




- Responsible for oversight functions relating to the branch covering Risk, Compliance, Audit and other regulatory
- Improve team’s efficiency by coaching and recommending improvements to work practices, bank operations and processes related to customer experience
- Authorize and confirm all daily transactions in branch and managing branch supplies and expense budget
- Create and foster a cohesive, positive work environment
- Provide vision and leadership for business initiatives to support the increase of deposits and loans, including the development of objectives, plans, policies and programs
- Drive compliance culture through the effective application of policies and procedures for the Bank
- Additional duties as deemed necessary

Job Requirements

Education Requirements: Bachelor's Degree

Work Experience Requirements: >10 years

- Proven leadership capabilities including effective interpersonal skills. Must possess the ability to work collaboratively. Willingness to accept responsibility and possess the ability to motivate and influence the activities of others
- Effective organizational and planning skills to successfully guide projects from concept to completion
- Good judgment in dealing with complex issues and conflict situations
- Ability to indirectly influence teams through change; spearheads new ideas; motivate team into action; encourage innovation
- Forward thinking – capable of assessing impact of decisions on immediate, medium term, and long term outcomes
- Demonstrates courage; values diversity in perspectives; inspires commitment; and follows through




- Exceptional relationship and communication skills (verbal & written) combined with the ability to make decisions, recommendations and manage difficult situations where influencing and persuasion is required
- Clearly articulate complex ideas and present these ideas to senior management and other stakeholder groups
- Good negotiator – protecting employee/company assets/costs while maintaining trusting supplier relationships
- Proven track record in leading change initiatives and optimizing stakeholder satisfaction

People Management Experience Requirements: 5-10 years of people management experience is preferred

Knowledge & Skills

Knowledge of Administration processes, practices and procedures

Risk, compliance and audit mindset

Planning and Organizing

Canadian laws and regulations

Local market knowledge

Knowledge of Policy Development Process

Project management

Specialized subject matter expertise and knowledge

Adaptability & Flexibility

Learning mindset (Continuous learning)

Collaboration & Teamwork

Effective interactive communication

Initiative

Innovativeness

Information/ Data seeking

Attention to detail and quality

Presentation skills

Conceptual thinking

Conflict Management

Results orientation

Strategic orientation

Developing others

Impact and influence

Team leader

Organizational awareness

Relationship building

At Shinhan Bank Canada, we are committed to creating and maintaining a diverse, inclusive and accessible workplace. We believe that a collaborative and diverse team strengthens our organization and reflects the communities we proudly serve. You will be supported and empowered to realize your full potential as we work together to shape the future of banking.

Our recruitment process is designed to be fair and inclusive. If you require accommodation at any stage of the hiring process, please let us know - we will work with you to meet your needs.

Only candidates selected for an interview will be contacted.

📌 Branch Manager, Mississauga Branch
🏢 Shinhan Bank Canada
📍 Mississauga