Elevate technical support practices as a Lead Technical Support Engineer at Sentry. Collaborate closely with elite developers to provide in-depth solutions in a quick-paced, AI-powered workplace.Sentry is seeking an experienced engineer to refine technical support strategies, engaging with senior engineers to resolve complex architectural challenges. Your role will involve deep-diving into the Sentry ecosystem while acting as a bridge between top-tier developers and product teams to improve observability. Leverage your engineering expertise to automate support processes, enhancing efficiency for the elite enterprises.Key Responsibilities:
Perform root-cause analysis on complex technical issues
Act as a strategic consultant for enterprises
Troubleshoot and refine SDK implementations




Engineer autonomous support paths for seamless resolution
Build integrated knowledge systems for improved contextRequirements:
5–8+ years in technical support or systems engineering
Deep understanding of distributed systems and microservices
Familiarity with AI and automation practices
Exceptional communication skills for technical concepts
Proven experience as an open-source contributorBecome a pivotal part of Sentry’s creative support engine while guiding top developers through complex challenges.#J-18808-Ljbffr

📌 Lead Technical Support Engineer At Sentry Toronto
🏢 Sentry
📍 Toronto