Drive customer satisfaction with SWTCH as a Bilingual Customer Success Manager. Help clients navigate EV charging solutions while delivering high-quality service and support.
In this pivotal role, you'll be responsible for managing relationships with real estate owners and utility partners. With a focus on strategic account management, you’ll ensure smooth onboarding and implementation processes. Your proactive approach is vital in helping customers maximize the value of SWTCH’s energy management platform.
Key Responsibilities:



- Build and maintain solid relationships with various customers - Own success for named accounts and support pooled customers - Lead onboarding for current customers ensuring seamless transitions - Facilitate webinars and self-serve resources to drive engagement - Track customer health metrics to identify and mitigate risks
Requirements: - 3+ years in Customer Success or Account Management role - Bilingual fluency in English and French - Excellent communication skills for diverse audiences - Robust problem-solving capabilities with data literacy - Passion for sustainability and clean energy initiatives
Become a trusted advisor to support customers on their journey to electric mobility.#J-18808-Ljbffr

📌 Bilingual Customer Success Manager At Swtch Winnipeg
🏢 SWTCH Energy
📍 Winnipeg