Job Description Position Summary We are seeking an expert-level IT Service Management (ITSM) consultant for an 18-month assignment supporting multiple global ITSM initiatives.

The consultant will work closely with the global ITSM leadership and project stakeholders to execute enterprise-scale projects, drive process improvement, and ensure successful delivery of ITSM solutions.

Deep experience with Service

Now is required.

Key Responsibilities: Service Management Implementation: • Collaborate to define requirements and implementation plans for enterprise-wide ITSM tools and technologies, with a focus on Service

Now. • Ensure ITSM processes are integrated with business objectives, regulatory requirements, divisional goals, and firm policy.

Strategic Incident and Problem Management: • Collaborate with ITSM leadership and technology partners to execute strategies that enhance observability, responsiveness, resilience, and reliability. • Ensure consistent compliance with Incident and Problem Management procedures and toolsets.

Strategic Change Management: • Partner with ITSM leadership and technology teams to implement effective change management strategies and tooling, minimizing business disruption and operational toil.

Continuous Improvement:



• Identify and drive opportunities for process improvement and optimization within the ITSM framework. • Collaborate on initiatives to enhance the efficiency and effectiveness of IT service delivery across the organization. • Foster a culture of continuous improvement and operational excellence.

Qualifications: • Bachelor’s degree in Information Technology, Computer Science, or related discipline. • Minimum 8 years of experience in IT Operations, with significant exposure to global, enterprise-scale environments. • Demonstrated expertise in ITSM frameworks and best practices (ITIL, Agile, Dev

Ops). • Extensive hands-on experience with Service

Now; proficiency with agentic AI modules for ITSM functions is a strong plus. • Experience with reporting and analytics tools (e.g., PowerBI, Tableau) is a plus. • Exceptional problem-solving and analytical skills. • Strong communication and interpersonal skills, with a proven ability to work effectively with diverse, globally distributed teams and stakeholders. • Track record of managing multiple priorities and delivering results in quick-paced, dynamic environments.

📌 Senior ITSM Consultant (Montreal)
🏢 Alltech Consulting Services
📍 Montreal