Job Description

As Operations Agent you will be a member of the Third Party Demands Team. You will be responsible for Third Party investigations or escalations at first point of contact for all RBC products. You will effectively analyze files and take ownership and accountability to resolve requests, applying judgment in making decisions.

What will you do?

• Deliver excellent service to our clients and service partners, making it Simpler, Faster, Better.


• Consistently demonstrate a sense of urgency in daily activities and a strong understanding of client impact.


• Keep up to date on all communications including changes to RBC policy and procedures.


• Maintain processes as outlined in policies and procedures.


• Accountable for quality and accuracy of day to day job responsibilities, ensuring a balanced focus on client experience, efficiency, effectiveness and operational risk and compliance.

What you need to succeed

• Solid knowledge and experience in diverse RBC products, processes and services, for completing client inquiries


• Analytical thinker with attention to detail and ability to handle multiple tasks simultaneously


• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs


• Highly motivated and with a strong growth mindsetnecessary


• Strong computer skills with the ability to navigate between multiple systems


• Must be proactive, innovative and have a developed sense of urgency


• Must be agile, adaptable and have a desire for continuous growth


• Experience with CART, Application Launch Pad, On Demand, OLBB, OLMS,,


• Flexible to work Monday to Friday,
  
  
  
  8:30 AM - 5:00PM, and overtime when


• Service Platform and other internal RBC platforms


• Knowledge of Investments


• Branch experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact


• Work in a safe, secure and positive work environment

Address: 1 PLACE VILLE MARIE:MONTRÉAL

City: Montréal

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-09-25

Application Deadline: 2026-10-05

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.