Responsibilities: Works with Facilities Management staff (including the Project Management Office) to ensure vendor performance scorecards are implemented for all programs and are kept up-to-date.

Reviews and coordinates purchases by evaluating suppliers on the basis of quality, pricing and delivery timeliness.

Maintains updated knowledge of policies and procedures associated with purchase contracts, such as indemnification and amendments.

Maintains and reviews documentation including records of purchase items, costs, deliveries and inventories.

Evaluates vendors, ensuring compliance with contractual terms and conditions and meets assigned performance metrics for all services.

Performs root cause analysis to identify underperforming suppliers.

Develops and executes strategies to improve supplier performance.

Analyzes vendor performance and produces customized reports documenting same.

Resolves vendor disputes and non-conformance concerns and facilitates resolutions through contract negotiations.

Develops and implements strategies based on key performance indicators to improve service delivery, customer satisfaction, and cost reduction for the Division.

Applies industry best practices pertaining to vendor and contract management.

Fosters and maintains strong partnerships with key providers and other external partners.

Collaborates closely with various divisions and program stakeholders at all levels to support organizational goals, including evaluating and prioritizing requests, conducting vendor reviews, implementing contracts, vendor scope change efforts, and corrective action plans.

Key Qualifications: Your application must describe your qualifications as they relate to: Post-secondary education in Business Administration, Building Systems, Facilities Management or a relevant field, or an equivalent combination of education and experience.





Considerable experience managing vendors and service contracts in a large public or private sector organization.

Considerable experience resolving vendor disputes and non-conformance, and facilitating contract negotiations.

Considerable experience in managing, maintaining, assessing and reviewing data, standards and services to identify best practices, and establish KPIs and opportunities for improvements in service delivery.

Considerable experience conducting detailed facilities management services research or analysis, and preparing reports, briefing notes and fact sheets to present complex information to a variety of audiences.

Possession of a valid Province of Ontario G Driver’s License.

Ability to complete strategic sourcing of facilities management/building service contracts in a corporate real estate environment.

Ability to work with technology and a variety of software packages, including MS Office (e.g.

Word, Excel, and Power

Point,) and ERP systems such as SAP, ORACLE, etc.

Advanced problem-solving, conflict resolution, time management and prioritization skills, including planning, organizing and coordinating projects and assigned tasks.

Robust customer focus and the ability to foster and maintain effective stakeholder relationships, utilizing initiative to devise innovative, best practices, customer service solutions.

Advanced communication (verbal, written and presentation), negotiation and interpersonal skills and the ability to work independently and also collaboratively within a team environment.

Knowledge and understanding of construction and maintenance practices and terminology of building structures, life safety and mechanical systems.

Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Ability to travel to various locations.

📌 COORDINATOR VENDOR MANAGEMENT (Toronto)
🏢 City of Toronto
📍 Toronto