We are looking for a service-driven, detail-oriented individual to join our Member Solutions Centre team in Toronto, Ontario in a contract opportunity with potential for a permanent role.

In this role, you will support members through a variety of communication channels, resolve inquiries with care and accuracy, and help create a positive experience at every stage of the interaction.

This position is ideal for someone who brings solid customer service instincts, financial services awareness, and the ability to balance problem-solving with relationship-building.

Responsibilities: • Respond to member questions received by phone and digital channels, providing timely, courteous, and accurate support. • Manage each inquiry from initial contact through resolution, ensuring members receive clear updates and appropriate follow-up. • Record interactions thoroughly in internal systems so information remains current, organized, and accessible. • Handle sensitive or escalated concerns promptly,



involving leadership or external partners when additional support is required. • Verify member identity and apply privacy and compliance procedures consistently while maintaining efficient service flow. • Coordinate referrals to branch teams or specialized advisors when a member’s needs are better served through in-person or advanced financial support. • Promote relevant products, services, and current campaigns by identifying opportunities that align with member needs and financial goals. • Contribute to day-to-day operations by supporting scheduling, special assignments, cross-team collaboration, and continuous improvement efforts. • Maintain current knowledge of organizational policies, service offerings, and mandatory training requirements to deliver informed guidance. • Participate in committees or workplace initiatives as needed and assist with additional duties that support the overall success of the team.

📌 Member Solutions Centre (Toronto)
🏢 Robert Half
📍 Toronto