Design, develop, and deploy custom Service

Now applications, modules, and workflows following ITIL and platform best practices.

Build and manage Flow Designer, Workflow Editor, and Business Rules to automate end-to-end processes.

Create and maintain Service Catalog items, including complex multi-step catalog workflows and approval chains.

Develop and optimize Client Scripts, Script Includes, UI Policies, UI Actions, and Scheduled Jobs.

Implement REST/SOAP integrations with third-party systems using Integration Hub spokes, MID Server, and scripted REST APIs. 5+ years of hands-on Service

Now development experience across multiple product suites.

Active CSA (Certified System Administrator) certification - valid and current.

Active CAD (Certified Application Developer) certification - valid and current.

Deep expertise in ITSM modules: Incident, Problem, Change, CMDB, Service Catalog, and SLAs.

Robust scripting skills in Java





Script (server-side and client-side Service

Now APIs).

Proven experience designing and implementing REST/SOAP integrations.

Solid understanding of the Service

Now data model, ACLs, and security architecture.

Proficiency with update sets, delegated development, application scopes, and Git source control.

Familiarity with Agile / Scrum delivery methodologies.

What are the top 3 skills required for this role? 1. ITSM 2. CSA/CAD certification must 3. IRM IRM / GRC Implementer or Specialist certification (adds significant advantage to candidacy).

Experience with IRM modules: Policy & Compliance, Risk, Audit, or Vendor Risk Management.

Knowledge of regulatory frameworks such as ISO 27001, NIST CSF, SOC 2, or GDPR.

Experience with Service

Now ITOM (Discovery, Service Mapping) or Sec

Ops modules.

📌 Sr. Tech Consultant (Toronto)
🏢 J M Group
📍 Toronto