Bilingual French Technical Appliance Support - Permanent - Toronto Responsibilities: Provide technical support over email and phone to clients and technicians for the brand Troubleshoot minor issues in real time or dispatch a field technician to the client’s location Provide phone support to technicians while they are on site Provide support to the sales and administrative team for questions related to the technical aspects of the product Maintain an updated CRM in conjunction with the Sales Manager Maintain an up-to-date inventory of parts Update and develop the existing library of technical documentation Communicate with existing customers as a means of providing after-sales care Help streamline and maintain technical support Liaise with Sales team when new technical features are introduced Contact existing customers to ensure satisfaction with their stoves and forward any concerns to the appropriate individuals Qualifications Experience (or have hobby in) home construction, repairs, automotive, electrical, or other related domains – as the incumbent must have a hands-on understanding of and is comfortable with mechanical systems Strong computer literacy — comfortable creating documents, editing PDFs, building presentations and manuals from scratch; organizing files/folders in a shared drive environment.





Comfortable learning current software tools and ticketing/CRM systems An Asset if have experience with commercial or high-end kitchen equipment Knowledge of CAD programs Experience in high-end customer service and possess a strong work ethic – customer first positive attitude.

Understand that this is a shared responsibility and includes recognition, respect, co-operation and open communication with fellow co-workers Strong written and verbal communication skills — able to explain technical issues clearly to non-technical customers and discuss technical issues in depth with technicians Notes: The duties of this job include physical activities such as stooping, kneeling, standing, reaching, walking, lifting (25kg occasionally) gripping, pushing/pulling, talking, hearing/listening, seeing/observing, and repetitive motions Full time onsite office hours are required.

Work will require frequent Local travel within GTA and up north, National travel (Montreal, Vancouver; 2-3 days every 3 months) and International travel (1x per year) Must have a valid driver’s license Language Skills Fluently bilingual in English and French, verbal and written Employees may perform other related duties and tasks as required to meet the needs of the company’s operation. #AB2

📌 Kitchen Appliance Customer Support Specialist (Bilingual) (Toronto)
🏢 ARES Staffing Solutions
📍 Toronto