Credit & Collections Analyst Position Summary The Credit & Collections Analyst is responsible for managing customer accounts, reducing outstanding receivables, assessing credit risk, and supporting the organization's overall credit and collection objectives.

This individual will work closely with customers and internal stakeholders to resolve payment issues, manage account risk, and maintain accurate account records.

Key Responsibilities Credit & Collections Review customer accounts and identify delinquent balances requiring collection efforts.

Contact customers regarding outstanding balances through phone calls, email correspondence, and other communication methods.

Monitor assigned accounts and take appropriate action to reduce delinquency.

Evaluate the creditworthiness of current and existing customers using credit reports, financial statements, payment history, and other available information.

Recommend credit approvals, credit limit adjustments, account restrictions, or other risk mitigation measures.

Review customer accounts and make decisions regarding order releases, credit holds, and account status based on established guidelines.





Investigate account discrepancies, billing disputes, and customer concerns to facilitate timely resolution.

Liaise with customers and third-party agencies as necessary to obtain or verify credit information.

Maintain accurate customer records and document collection and credit activities.

Prepare reports related to delinquent accounts, credit exposure, write-offs, and collection performance.

Support the development and continuous improvement of credit and collection procedures.

Achieve departmental performance targets and collection goals.

Cross-Functional Collaboration Partner with sales, customer service, finance, and management teams to resolve payment issues and expedite collections.

Work with accounting personnel to reconcile accounts and resolve payment discrepancies such as short payments, unapplied cash, chargebacks, and refunds.

Maintain customer tax documentation and exemption records where applicable.

Build and maintain positive detail oriented relationships with customers and internal stakeholders.

📌 Collections Specialist (Scarborough)
🏢 Robert Half
📍 Scarborough