IT Field Technician CUPE Local 1328: $2,633.25 - $2,961.33 Vision The Toronto Catholic District School Board (TCDSB) is proud to be a significant part of the fabric of publicly funded Catholic education in the province of Ontario.

We serve approximately 84,000 students in nearly 200 Catholic schools in the City of Toronto and represent close to 475,000 Catholic school supporters.

At the TCDSB, we grow in knowledge, with justice and hope.

The TCDSB is an inclusive Catholic learning community that nurtures faith development and academic excellence through the love of God, neighbor, and self.

We fully engage students in learning that supports their academic, spiritual, socio-emotional, and physical growth and development.

At TCDSB, we have a long and distinguished history of providing excellence in Catholic education for the Toronto community.

The Ontario Catholic School Graduate Expectations our Catholic values, and the Board's Pastoral Plans are foundational to our exemplary approach to teaching and learning in the 21st Century.

With a staff of 14,000, the TCDSB is a agile school board and is seeking three (3) IT Field Technician within the ICT Services department.

All interested applicants are welcome to apply.

We are an inclusive employer.KEY ACCOUNTABILITIES: Reporting to and under the direction of the Supervisor(s) – Field Technical Support, the primary function of this position is to provide end-user hardware and software technical support at schools and other Board sites Install, configure, maintain, problem determination and troubleshoot Windows desktop operating system-based computer hardware, peripherals and software applications and Apple Mac based computers and software applications

Provide on-site and telephone technical support problem determination, resolution, documentation (Ivanti Service Manager trouble tracking system) and escalation to next level appropriate technical support

Perform software installation, setup, configuration, release upgrades, security patches, migrations,



and software maintenance of school administrative and academic software applications Knowledge and skills with the class management interface (Visual Casel) and working understanding of Active Directory group policy objects and their integration with the desktop computer configuration and software applications

Create, update, and maintain Windows desktop workstation build images for varied desktop computer configurations

Perform troubleshooting, diagnosis, testing, repair, upgrades and installation of desktop computer hardware, accessories, and peripherals

Installation, problem determination, troubleshooting and maintenance of Windows Server operating system-based server hardware and software, TCP/IP networking devices and data/telephone communications equipment

Perform other duties as requiredQUALIFICATIONS: Three-year college diploma in Computer Technology or Engineering

Minimum one (1) year of work-related experience in a hardware and software technical support role for a highly complex, multi-location enterprise environmentA+ and Network+ certifications or equivalent qualifications and experience

Strong analytical, problem-solving, and troubleshooting skills to provide solutions to hardware and software problems on desktop computers and servers and ability to understand the business impact

Knowledge of a wide range of desktop computer hardware technology, peripherals, and servers Demonstrated high-proficiency skills, knowledge and experience with Windows client and server operating systems, Apple (iOS, MacOS, iPadOS), Google Chrome OS, Microsoft Office / Office 365 applications, G Suite for Education, Active Directory, MDM tools including Apple School Manager, Air

Watch,



Microsoft Intune and school administrative and academic software applications

Knowledge and skills with TCP/IP (subnets, VLANs, ports), DNS, WINS, DHCP, Firewalls, network switches and Wi-Fi access points, structured network cabling, VPN, IPSEC, SSL and IT security concepts and best practices

Excellent interpersonal skills with demonstrated success working in a client service environment Strong prioritization and time management skills and desire to continue learning new technology A valid Ontario driver's license and access to a vehicle is required for travel to schools and other Board sites Who We Are Our mission at TCDSB is to inspire learning – in every way – and support our students and employees.

Consistent with the TCDSB's Employment Equity policy and Multi-Year Strategic Plan, the TCDSB is strongly committed to fostering and creating a diverse and inclusive workplace that reflects the stakeholders and communities we serve.

As such, we welcome and encourage applications from candidates who self-identify as visible minorities, persons with disabilities, aboriginal peoples and women.

You are invited to voluntarily indicate if you identify as one or more of the aforementioned communities.

This information will be kept confidential.

The TCDSB is committed to providing barrier-free and accessible employment practices in compliance with Accessibility for Ontarians with Disabilities Act (AODA).

Should you require code - protected accommodation through any stage of the recruitment process, please let us know when contacted.

We will work with you to meet your needs.

Disability-related accommodation during the application process is available upon request.

Learn more about the TCDSB Fair Hiring Policies and Accommodation Process. hAll interested applicants are asked to apply online no later than October 16, 2026 via Apply To Education.

We thank all prospective applicants for showing interest in this position; only those selected for an interview will be contacted.

📌 CUPE 1328 - IT Field Technician (Ontario)
🏢 York Region District School Board
📍 Ontario